Question 1

Do you charge for shipping?

Accepted Answer

Delivery charges depend on the size of your order and the delivery address. We will confirm any delivery cost with you before you place an order, so there are no surprises.

Question 2

Where do you deliver to?

Accepted Answer

We deliver to addresses across the UK. Overseas shipping can be arranged on request, with delivery costs paid by the customer. Please contact us to discuss your requirements.

Question 3

Can I return my shipment?

Accepted Answer

Please check your goods on delivery. If any items arrive damaged or faulty, contact us as soon as possible with photo or video evidence and we will look into it. As our stock is sold as clearance, unsold stock cannot normally be returned.

Question 4

Is your stock authentic?

Accepted Answer

Yes. We buy and sell only authentic products. We complete due diligence and inspect ALL stock before we buy, and we check supporting evidence of where it came from.

Question 5

Can we sell the stock bought from Idealguard Limited on Ebay and Amazon?

Accepted Answer

Yes. We provide a commercial invoice with your order. We do not place sales restrictions on the stock we sell unless this is stated on the offer, but please check the individual rules of any marketplace before you buy.

Question 6

Do I need to pay for stock upfront?

Accepted Answer

We offer trade credit accounts to established companies. Once you have registered you can apply from inside the portal. Alternatively, you can pay for stock at the time of purchase. We offer a variety of payment methods, including card payments, Apple Pay, Google Pay etc. Larger payments can also be completed via bank transfer, but would need to be arranged in advance. For account queries email accounts@idealguard.co.uk.

Question 7

Can I see the stock in your warehouse?

Accepted Answer

Yes, we can usually arrange a viewing by prior appointment. Please contact us first so we can make sure the right person is available.

Question 8

What is a 'Take All' offer?

Accepted Answer

A 'Take All' offer is a single job-lot purchase of all of the remaining clearance stock on a particular line. It lets you buy the whole lot in one go and set your own pricing on the sale of the goods.

Question 9

How can you offer such big discounts?

Accepted Answer

We buy surplus, excess and liquidation stock in large volumes, often below the original factory cost, and pass the savings on to our trade customers.

Question 10

What is the delivery time?

Accepted Answer

Delivery times depend on the stock location and the size of your order. We will confirm the expected delivery timeframe with you when your order is confirmed.

Question 11

Can I pick my stock up from the warehouse?

Accepted Answer

Collection may be possible, by prior appointment only. Please contact us to arrange a time.

Question 12

Do you have a minimum order?

Accepted Answer

Minimum order values apply and can vary by product line. The minimum is shown with each stock offer once you are logged in. If you are unsure, please contact us.

Question 13

Do you supply products not shown on your website?

Accepted Answer

Yes. Our website only shows a selection of the stock we have available. Larger or more sensitive stock is often sold through direct, private routes, so please contact us with what you are looking for and we will see what we can source.

Question 14

I am interested in buying specific products to sell, can you help?

Accepted Answer

Yes. We offer a bespoke sourcing service, mainly for volume buyers such as retail chains, wholesalers and bulk buyers with specific product or brand requirements. Please call us on 01922 919 215 or use our Bespoke Services page to tell us what you need.

Question 15

What kind of stock do you source?

Accepted Answer

Almost anything that is legal. We have particular access to branded merchandise, FMCG, healthcare, health and beauty, toiletries, branded toys, food and drink, catering equipment, building materials, home supplies, vehicle care and electronics.

Question 16

What type of stock do you buy?

Accepted Answer

We buy items such as branded toiletries, toys, home ware, designer goods, furniture, medical gloves, personal care, cosmetics, food and beverages, catering equipment, building materials, home supplies, vehicle care and electronics. We do not buy illegal items or fake goods. If you are the stock owner please get in touch.

Question 17

Where do you get your stock from?

Accepted Answer

From a network of suppliers across the UK and beyond, including distributors, brand owners, wholesalers, store groups, liquidators and factories.

Question 18

What assurances can you offer to brand owners and licensees?

Accepted Answer

We offer a discreet and confidential stock disposal service. We respect all restrictions of sale and can create bespoke solutions for sensitive stock. Face-to-face meetings can be arranged. See our Sell To Us page for more detail.

Question 19

How do I contact you to sell my stock?

Accepted Answer

Please complete the form on our Sell To Us page or the Contact Us form, or call us on 01922 919 215 if your enquiry is urgent.

Question 20

Do you buy from UK and Overseas?

Accepted Answer

We primarily buy stock in the UK, and overseas enquiries are welcome. Please get in touch with details of the stock and where it is located.

Question 21

Do you have a minimum order that you buy?

Accepted Answer

We do not set a fixed minimum. Larger deals are preferred, but we consider every enquiry on its merits.

Question 22

Who pays for and organises deliveries? Do you collect stock?

Accepted Answer

We can arrange collection of stock from your warehouse or depot where required. Transport arrangements and costs are agreed with you as part of each deal.

Question 23

How do you pay for stock?

Accepted Answer

Payment is normally made by bank transfer promptly after the stock has been received and inspected.

Question 24

What information do I need to provide regarding stock I want to sell to you?

Accepted Answer

A detailed description of the stock, the quantities (pallets or total count), the RRP if known, where the stock is stored and your asking price. Photos or video, expiry dates, safety compliance details and any restrictions on resale are also very helpful.

Question 25

How much do you pay for stock?

Accepted Answer

It depends on the type of stock, its condition and its value. We aim to give a fair offer and to pay promptly.

Question 26

Do you need to inspect the stock I am selling?

Accepted Answer

Usually yes. We inspect stock to check the count and condition before payment is made.

Question 27

What distinguishes Idealguard Limited from other stock clearance companies?

Accepted Answer

We are a UK company established in 2022 with a focus on discretion, speed and fair pricing. We buy stock outright, offer discreet routes to market that protect your brand, provide a dedicated account manager and pay promptly.

Question 28

Where are you based?

Accepted Answer

Our head office is at Unit 6 Western Way, Wednesbury, WS10 7BW, England.

FAQs: Your Questions Answered

Buy From Us

Bespoke Sourcing Requests

Sell To Us

Ready To Work Together?

Contact Us

FAQs: Your Questions Answered

Buy From Us

1. Do you charge for shipping?

2. Where do you deliver to?

3. Can I return my shipment?

4. Is your stock authentic?

5. Can we sell the stock bought from Idealguard Limited on Ebay and Amazon?

6. Do I need to pay for stock upfront?

7. Can I see the stock in your warehouse?

8. What is a 'Take All' offer?

9. How can you offer such big discounts?

10. What is the delivery time?

11. Can I pick my stock up from the warehouse?

12. Do you have a minimum order?

13. Do you supply products not shown on your website?

Bespoke Sourcing Requests

1. I am interested in buying specific products to sell, can you help?

2. What kind of stock do you source?

Sell To Us

1. What type of stock do you buy?

2. Where do you get your stock from?

3. What assurances can you offer to brand owners and licensees?

4. How do I contact you to sell my stock?

5. Do you buy from UK and Overseas?

6. Do you have a minimum order that you buy?

7. Who pays for and organises deliveries? Do you collect stock?

8. How do you pay for stock?

9. What information do I need to provide regarding stock I want to sell to you?

10. How much do you pay for stock?

11. Do you need to inspect the stock I am selling?

12. What distinguishes Idealguard Limited from other stock clearance companies?

13. Where are you based?

Ready To Work Together?

Contact Us